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iCLERK Frequently Asked Questions Please read the following frequently asked questions in order to log on to and interact with iCLERK. To log on, please click iCLERK |
1. What user ID and password do I use to log on?
Use "public" (without the quotes and in lower case) as the user ID and password to log on to iCLERK. These values are pre-populated on the Logon page. The "public" user ID gives you access to all publicly available, non-confidential data associated with case records.
2.
What
do I do if the logon page is returned when I attempt to logon to iCLERK? Try
lowering your browser's privacy setting to "Low". This solves the problem for many
users. Under normal circumstances, iCLERK will function properly with the
privacy setting at "Medium-High" or lower if using Internet
Explorer 6.x.
To change the privacy
setting for Internet Explorer 6, click on the Tools menu and
select Internet Options. Click on the Privacy tab. Move the slider
until the desired setting is shown. Click the OK button.
3.
What do I
do if I get a "your session timed out" message when I try to do a
search after I first log on to iCLERK?
Try lowering your browser's privacy setting to "Low". This solves the
problem for many users. Under normal circumstances, iCLERK will
function properly with the privacy setting at
"Medium-High" or lower if using Internet Explorer 6.x.
To change the privacy
setting for Internet Explorer 6, click on the Tools menu and
select Internet Options. Click on the Privacy tab. Move the slider
until the desired setting is shown. Click the OK button.
4. What browsers does iCLERK support?
iCLERK supports Internet Explorer 5.5/6.x. No other browsers were tested by the Clerk for compatibility with iCLERK. Some users have reported success accessing iCLERK using Netscape 4.7 and above.
Case numbers have the following format in iCLERK:
YYYY-CC-99999-L
where: YYYY is the case year, CC is the court location, 999999 is the
case number,
and L is the case location. Leading zeroes may be
omitted when entering the case number.
The
following court locations are valid:
AP
Appeal from County Court
CA
Circuit Civil
CC
County Civil
CO
County Ordinance
CT
Criminal Traffic
CJ
Delinquency
DP
Dependency
DR
Domestic Relations
CF
Felony
GA
Guardianship
MH
Mental Health
MM
Misdemeanor
MO
Municipal Ordinance
IN
Non- Criminal Infraction
CP
Probate/Guardianship
SC
TR
Traffic Infractions
The
following locations are valid:
O
Orlando
W
Orlando West (Ocoee)
E
Orlando East (Winter Park)
A
Apopka 6.
How current is the case information in iCLERK?
The case information in iCLERK reflects the current Case
Management System data. Case information in iCLERK goes back to
1988.
iCLERK is available 24 hours a day, 7 days a week, excluding
periods of system and database maintenance, which will be posted
in advance.
8.
What is the correct format for a name search?
The correct format for name searches in iCLERK is: last name comma space first name
9.
Are Wildcard Searches Supported by iCLERK?
Name searches in iCLERK are wildcard searches by default, starting
with the beginning of the name. For example, specifying a name
search value of "Anders" will return all names beginning
with "Anders", for example "Anders",
"Anderson", and "Andersby". 10.
Is there a limit to the number of records that can be returned from
a search?
Yes.
Searches in iCLERK are limited to 100 cases. Searches that would
result in more than 100 cases being returned result in a "Query
resultset is too large. Please refine query and resubmit"
error. This
limitation prevents a single iCLERK user from adversely affecting
the performance of the site to the detriment of all other users.
11.
Is there someone I can call if I have questions or problems with iCLERK?
Yes.
If
you have questions about case information, you should contact the
appropriate Clerk division. The Contact
Us page lists the telephone numbers for all the Clerk's
divisions, as well as E-mail contact information. If
you have questions about, or problems with, connecting to iCLERK,
or you want to check on the current status of iCLERK, you can call
the Technology Services Help Desk. The Contact
Us page lists the telephone number. The Contact Us page also
list E-mail information for contacting us vie E-mail if that is
your preference.
Wildcard searches using the '*' character are not supported iCLERK.
